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The web page careersintaxblog.taxinstitute.com.au states the following, "Active listening - a key skill for tax professionals." I viewed that the website stated " Active listening is a cornerstone of effective interpersonal communication." They also said " Its therefore an essential skill for tax professionals. Active listening involves both hearing what your client or colleague is saying and ensuring they know you hear what theyre saying. It helps you to build rapport with your clients and colleagues. It demonstrates your respect for them. It also helps you to earn their trust. So dont be too q."